FREQUENTLY ASKED QUESTIONS

General
What is Higher Ground?

Higher Ground is a digital community that facilitates meaningful online connections by allowing more people to share their time, skills and experience by consulting online. We all have unique skills and talents to share so we provide the "stage" for people to collaborate online while also respecting time as the one true global currency.

Why does Higher Ground exist?

While technology makes a face-to-face video chat possible, there are many other factors that block people from connecting with the real change-makers in society, your favourite artist or a world-class coach. We believe that a person's net-worth is directly proportional to their network, so while we are all born into different social circles, the common thread that bring our members together is their dedication to personal and collective growth.

How is Higher Ground different to other social media platforms?

In the age of "disruptors", Higher Ground is really a collaborator. We combine the strengths of many other platforms by working with them as opposed to replacing any in particular. This platform allows you to combine the strengths of a booking engine with video chat, payment gateway, social sharing and learning management to name a few. All this really means is that our members enjoy a single platform to make frictionless connections without the administration burden that they currently experience by using multiple platforms.

What is the difference between being a Member or an Expert?

Becoming a member of Higher Ground allows you to easily connect with others and provides you with access to a range of free tools, and content that support your personal growth. Becoming a member is free and can be done by simply signing up with your email address and password or with our one-click social-signup options here

Becoming an Expert of Higher Ground gives you access to all member benefits, plus being able to consult online and get paid for it. Our Experts don't just believe they have talents to share, they subscribe to the philosophy that we should be able to connect with anyone alive and they are leading the charge in making it happen. 

Becoming an Expert
How do I become an expert?

Becoming an expert can be done by applying to become an expert on the simple form found here

Why do I need to apply to become an expert?

Our panel experts apply to join Higher Ground so that we can assess their readiness to connect with others online or support them in digitizing their skills. In addition, an approval process is required to maintain a level of due diligence to protect our community members and the integrity of the site.  

What do I need to become an expert?

The best panel experts have a passion for helping others with an area of expertise that others could benefit from. Being an online community we also require:

  • a reliable internet connection

  • relevant qualifications to offer specialised skills 

  • A working webcam so others are able to see you when connecting

  • a company registration number to offer your service and receive payment

How much time will it take?

There are no minimum time requirements. HG was created for the time-poor professional so you can decide which appointments to accept while we take care of the invoicing, payments and paperwork.

What if I need to cancel an appointment?

We understand that life-happens, so with a 24 hour notice, you can cancel the appointment for free. We do ask that you consider the time and mental-space invested by the other member before cancelling.

View our T&Cs or speak to us for more information.

How do I receive Payments?

Payments are made into your nominated account once a week for the total amount earned in the week, less any platform fees. A weekly report will be available making your recon easier.

Can my Agent or Assistant manage my account?

Yes, however you will need to inform us in writing and we will need to validate the agency as a valid business upon signup

 

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